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Дмитриев, Анатолий Васильевич. Конфликтология [электронный ресурс]: Учебник / А. В. Дмитриев. — 3, перераб. — Москва: Издательский дом "Альфа-М", 2009 — 336 с. — ВО - Бакалавриат. — <URL:https://znanium.com/catalog/document?id=153519>. — <URL:https://znanium.com/cover/0203/203000.jpg>.
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